Our areas

Since the company's inception in 2016, our main area of activity has been accounting. As a Competence Center in the area of financial services, we provide services in this area in five scopes.

FINANCIAL SERVICES

ACCOUNTS PAYABLE is an area focused on providing comprehensive services to the Volkswagen Group's suppliers. Teams operating in this area cooperate with companies from Germany, Denmark, Slovakia, Spain, Portugal, Ireland, France, Great Britain and Polish. They provide accounting services in the field of:

  • verification and optimization of invoice processing,

  • posting invoices from suppliers for the purchase of goods and services, 

  • payment preparation, 

  • handling supplier master data, 

  • preparation of reports and accounting statements,

  • maintaining contact with suppliers (monitoring of payment dates, reconciliation of the balance of settlements, etc.), 

  • consideration and analysis of accounting and financial inquiries, e.g. requests for payment, processes related to month/year closing,  

  • self-billing.

  • We also have processes that are unusual for the accounts payable department, such as: 

  • MRV – preparation of complaint documents regarding defective deliveries and related inquiries, 

  • Lohnbearbeitung – recording deliveries and assembling winter tire parts from these delivered, carrying out inventories and clarifying stock differences, 

  • settlement of business travel expenses.

In 2023, the first teams started working on the new version of SAP 4 HANA, which is becoming a standard on the shared services market across Europe.  

ACCOUNTS RECEIVABLE is an area dedicated to broadly understood accounting services for Volkswagen Group clients, providing services to companies from Germany, Great Britain, Spain, Portugal, Poland and France. The scope of the tasks carried out includes such operations as:  

  • verification of the correctness and completeness of accounting documents, 

  • verification of certificates of origin of goods, 

  • setting up and managing a customer base 

  • issuing and posting documents, 

  • posting bank statements and settling payments, 

  • preparing outgoing payments to recipients, 

  • maintaining customers' accounts, 

  • order management along with the credit assessment of customers, 

  • debt collection, 

  • confirmation of balances with external customers and group companies, 

  • preparation of reports and accounting statements, including data for financial statements,

  • tax reporting,

  • contact with departments within the company and external customers.  

GENERAL LEDGER in cooperation with other departments performs the following tasks:  

  • reconciliation of stock levels, analysis of inventory results, 

  • posting bank statements and controlling cash flows, 

  • posting accounting orders and reserves, 

  • reconciliation of general ledger account balances, 

  • records and depreciation of fixed assets, 

  • preparation of reports and accounting statements, 

  • month/year closing processes,

  • handling the consolidation package for IAS/IFRS periodic consolidated financial statements and auditing services, reporting to national central statistical offices and national central banks. 

CONTROLING/REPORTING in cooperation with production plants collects, analyzes and presents cost data necessary to make management decisions in a given area, as well as reports other financial data along with the analysis of their deviations. 

TRADE FINANCE is an area focused on servicing the treasury function in the field of financial instruments on behalf of corporate brands, including:  

  • Document collection services for sea and air freight,  

  • Warranty and SBLC support,

  • Handling letters of credit. 

BUSINESS OPERATION SERVICES

  • BI Data Proxy – Data Proxy automation and creation of new system architecture solutions, as well as deployment of new on-Prem and cloud areas. A team of Data Proxy specialists provides real-time data exchange. Kafka's own development makes it possible to share large amounts of data with different subscribers without any delays. More than 30 departments/projects of the Volkswagen Group (e.g. Audi, Volkswagen, Porsche and Cariad) are already using these advantages to create communication and networking – among themselves but also between brands. The tools used in everyday work are, m.in, Kafka, Linux, Azure, AWS, Kubernetes, Python, Java, Golang.

  • BI – in Business Intelligence teams, employees are primarily involved in data analysis and creating reports using tools such as SQL, Tableou, Power BI. They work every day to optimize the available data, support and advise customers on data loading.

  • Support services - in the area of Business Operation Services, we distinguish a range of support services located in four teams:     

- Digital Workplace Service supports the company's employees in using tools for videoconferencing and wireless presentation of content.  

- PRM & AEPS 1st Level Support, on the other hand, I am a team supporting the company's employees in purchasing processes in the IT area. The purpose of the services is also to perform administrative tasks related to the monitoring of orders and the analysis of available data.  

- Infrastructure Dataservice is a service consisting in recovering or backing up data, e.g. lost e-mails from the Outlook mailbox, data from disks, cooperation with the legal department.  

- The LAW (Lieferabwicklung) project involves the implementation of appropriate service processes and participation in their optimization in order to simplify the procurement of relevant modules within the group group. The LAW system is used to structure, search and invoice all components and the scope of services performed (e.g. assembly, pre-logistics, logistics, etc.) of the JIT/JIS scope (JIT/JIS scopes are vehicle-specific assemblies delivered synchronously with production).   

  • Engpass- & Kapazitaetsmanagement sub-area - the task of our employees is to establish bottleneck control (Engpass), including analyzing and verifying the plausibility of the required demand and capacity structures, carrying out assortment analyses for critical supply ranges, and clarifying the capacity situation and taking countermeasures. Personalization and optimization of existing reports and dashboards in terms of usability, security and completeness of data. 

  • Kapa 1 and Kapa 2 (Kapazitaetsmanagement) team - its task is to continuously improve the quality of data in the INCA procurement application and in source systems. On a daily basis, employees verify the level of supplier performance in order to accurately track the coverage of demand in the INCA system. 

  • The Q-Team secures demand forecasts for new vehicle projects that are in the early design phase.

  • Training Support PowerCO supports the customer in m.in administrative tasks, manages data in the Learning Management system, generates reports and statistics, describes processes and documents in the area of Learning Management.

  • In turn, the GPS A-Mat Support team advises users of purchasing systems in their process and system queries, looking for optimal solutions.

  • Lizenzmanagement is responsible for access control, monitoring and updating of data models. Employees take care of the high quality of available data contained in various systems and reports on a daily basis. 

COMMERCIAL SERVICES

Opening up to new business challenges and areas of activity, we are constantly expanding the scope of services provided in the area of COMMERCIAL SERVICES. Currently, a number of teams provide services in the following business areas.  

  • Input management: classifying documents for leasing and loan applications, processing leasing contracts, tax decisions, service contracts, indexing insurance and banking contract documents, verifying invoices for car purchases, maintenance services, car rental, processing changes related to vehicle cards financed by the company.  

  • Scanning UK: scanning incoming bills and registering them in the system for verification.  

  • Customer Care - telephone and written customer service:  

  • Notdienst hotline – coordination of assistance to customers in emergency situations on the road,  

  • Volkswagen/SKODA Carline – handling telephone inquiries of Volkswagen and Skoda customers and writing inquiries of customers coming through various communication channels (e-mail, chat, web forms),

  • FOKK – registering and categorizing customer inquiries in the Back office and Front office area,

  • DSGVO - processing customer inquiries in the context of the processing of personal data in the systems and databases of the Volkswagen Group,

  • Central Know-How Protection Services (CKPS) - First Level Support (SPOC) for suppliers, supervision of the status of the confidentiality agreement with suppliers, inquiries regarding the TISAX (Trusted Information Security Assessment Exchange) certificate, creation of an up-to-date customer database in the company's own Salesforce ticket system. 

LOGISTICS & TECHNICS

LOGISTICS is an area focused on the implementation of logistics projects for the Volkswagen Group. Teams that operate in this area cooperate, m.in others, with companies of the concern from all over Europe. The teams carry out logistics projects in the field of:  

  • planning of containers,

  • space planning,

  • process planning,

  • value chain design,

  • disposition of parts.

Technical projects include the following areas: Testing & Development and Cloud Services. 

PURCHASING & PROCUREMENT SERVICES

PURCHASING SERVICES, the so-called P-MAT, refers to administrative and substantive support for the Purchasing Departments of various brands in the concern in the scope of tasks directly related to the production of vehicles and parts, as part of the tasks:

  • Sourcing (Forward Sourcing and Global Sourcing) – developing and sending requests for proposals to corporate suppliers as part of production parts (systems: STAR, GPS Sourcing); proceeding with the analysis of the profitability of the change, e.g. supplier; support in the preparation of information for decision-making bodies; system and process consulting,

  • Online Negotiation (Online Verhandlungen) – preparing, building and conducting online negotiations based on appropriate purchasing strategies (GPS ON system); preparation and implementation of trainings supporting preparation for the negotiation process; system and process consulting,

  • Bestelleingaben – systemic development of orders and contracts for production parts (using, m.in the EBON+ system, GPS Ordering). Maintenance of system data for individual parts and orders/contracts,

  • Fehlerbelege – Processing errors regarding direct production parts orders in EBON, GPS Ordering, which result from the difference between the data on the supplier's bill of lading and the data in the price contract of the logistics department, and sending error lists to the responsible salespeople. Support and assistance to salespeople in case of system problems in developing errors and redirecting them to the right support,

  • Materialteuerungszuschläge (MTZ)/ Stahlsteuerkreis (SSK) – update/entry of basic data of parts and update of orders in connection with negotiated new prices of raw materials and changes in material surcharges for intermediate steel (key 555),

  • Customs accounting – generation and processing of customs and waybills for the delivery of goods to countries outside the European Union,

  • Central purchasing contracts - support for the purchasing department in the field of serial production (setting up and updating delivery schedules, creating related orders, updating master data, e.g. prices, verification of master data based on technical changes, carrying out mass transactions) and support for the purchasing department in the area of spare parts after production is completed (setting up and updating delivery schedules, creating related orders, updating new variants parts) in SAP and SAP 4HANA.

PROCUREMENT SERVICES, the so-called A-MAT, concerns the implementation of processes related to the purchase of intermediate, production and non-production materials for various brands in the concern

P2P (Procure to Pay) process for VW Group brands using brand-specific purchasing systems (m.in. KSRM, Globe, Maximo, SAP, GPS Ivalua, GPS ON):

a) Request

  • analysis and verification of commercial documentation

  • processing of demands for the purchase of production-related assets reported by internal customers

b) BTM/BTM+ procurement process

Comprehensive service of the purchasing process up to EUR 250,000

  • checking the correctness of data in the demand (analysis and verification of commercial documentation)

  • conducting trade negotiations in accordance with the purchasing strategy

  • placing orders in purchasing systems

  • archiving of purchase documentation according to customer requirements

Additionally, at the customer's request / optional:

  • payments in relation to orders and forwarding them to responsible persons (professional departments) in order to fill in the missing data

  • system consulting and ongoing information of internal customers about process changes

  • support in the process of registering new suppliers and issuing Sustainability and Financial Ratings

  • other tasks in BTM/BTM+

  • conducting trade negotiations for selected scopes (analogous to the BTM process)

  • processing of non-negotiable scopes - verification of orders within the automatic ordering system in the area of non-production materials orders

  • making necessary corrections, generating updated orders

  • other tasks in CTM

c) Einkaufsprozess (CTM)

Comprehensive service of the purchasing process up to 10,000 EUR

Additionally, at the customer's request / optional:

  • making necessary corrections, generating updated orders

  • other tasks in CTM

CONSULTING

  • Project Delivery Agile & Classic: We support our customers in organizing the work on their projects through active consulting, for example in the areas of time planning, project organization or communication. Our consultants advise the project manager in his daily work, taking over the project-related work packages and preparing the documents necessary for the project, such as decision templates, presentations, reports, evaluations. With our support, clients can focus on the strategic aspects of their projects, confident that operational tasks are in good hands.

  • Business Process Design: We support our clients from the first process analysis and assessment of the current state to the implementation of improvements and driving process optimization. Our core expertise is our purchasing processes. We consciously call ourselves Business Process Design because process management itself does not cover the full range of what we can offer.

  • SAP Consulting: Our SAP consultants have a solid background in purchasing, logistics, and finance. So far, we have gained experience and supported clients in the role of functional consultants. We had the opportunity to participate in projects related to testing, training, compliance with the DSGVO, material planning and accounting. Our goal is to further develop into more technical roles to expand our capabilities and provide even more comprehensive support.

  • Analytics & Data Management: As part of our IT consulting, this team focuses on turning data into actionable insights. We support clients in managing, structuring and analysing their data to make better business decisions. We identify such needs and opportunities not only in classic data-driven areas, but also in projects related to IT security, battery development and even SAP SuccessFactors.

  • At Digital Automation Services, we specialize in process automation. Our consultants, especially in PowerApps projects, act as solution architects. They advise clients on structuring their applications to meet specific goals and requirements, and act as key contacts for the development team. Another type of project we carry out is process automation using robots (RPA) created on the Automation Anywhere platform. Our activities include monitoring robot activity, analyzing, optimising and documenting processes. Additionally, we act as the main point of contact for incidents and act as a point of contact for specialist departments and developers. This ensures smooth communication and effective resolution of any issues that may arise.

  • The Salesforce Consulting team offers consulting services as part of one of the largest CRM (Customer Relationship Management) systems. We have experience in various modules of this tool, such as Sales & Service Cloud or Marketing Cloud. Our consultants advise clients (various VW brands) on how to meet their requirements on the platform, liaising with developers, conducting tests, and in the Marketing Cloud, they take on development tasks, creating marketing campaign templates and introducing new products such as push notifications for VW apps.

  • The Service Now Consulting team provides services related to the digitization of processes in MyServe. With our services, processes are optimized and digitized brings significant time savings for specialized departments. Enabling access and managing data is easier and faster. In our team, employees combine the roles of requirements consultant, project leader and developer. This combined role adds a lot of value to our services – regular contact, advice on the best solutions tailored to the customer (tailor-made solutions in MyServe).

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