Our Whistleblower reporting system
Compliance with legal regulations and internal rules is a top priority for the Volkswagen Group. The success of our Group is based on Integrity and Compliance. In order to meet certain standards, it is necessary to become aware of potential violations by our employees or suppliers and to put an end to them. That is why we have entrusted the Central Bureau of Investigation to operate the independent, impartial and confidential Whistleblower System on our behalf
Qualified and experienced employees from the Investigation Bureau thoroughly investigate each report and take systematic follow-up.
A key pillar of our Whistleblower System is the principle of due process. It guarantees the greatest possible protection for whistleblowers, people involved in the case and employees involved in the investigation.
It also includes the ability to report anonymously and communicate anonymously. The Volkswagen Group guarantees that it will not take any steps to identify anonymous whistleblowers who do not abuse the Whistleblower System. Importantly, retaliation against whistleblowers and all those who contribute to investigations will not be tolerated. Those involved are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality and information will be handled in a fair and expeditious manner, with adequate protection.
How do we handle your report?
Qualified and experienced colleagues from the Investigation Office thoroughly investigate every report of a potential violation by a Volkswagen Group employee and systematically take further action. You will first receive a confirmation of receipt of your application. The Investigation Office then evaluates your report. This includes gathering facts, in particular from the reporting person. Only if this preliminary assessment shows grounds for suspicion of a violation will an investigation by a special investigation unit be initiated. The results of the investigation will then be assessed by the Bureau of Investigation and appropriate measures will be recommended. Information about the status* and outcome of the proceedings will be communicated to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious threats and abuses of human rights and the environment by direct and indirect suppliers, can also be reported to the Bureau of Investigation – as well as reports that require immediate action otherwise. The Bureau of Investigation will inform the responsible departments that will deal with the case accordingly. This includes, in particular, taking the necessary measures to minimize or terminate violations and/or risks.
*Processing time varies depending on the subject of the procedure
You can find more information about the complaint mechanism at the Volkswagen Group at the following link.
Do you have any reservations or opinions about a product or service of Volkswagen Group Services Sp. z o.o.?
If you have any questions or concerns regarding the services provided by Volkswagen Group Services Sp. z o.o., please contact our Compliance Officer at legal.compliance.vwgs.r.pzn@volkswagen-groupservices.com
Reporting in our Whistleblower System
The Whistleblower system offers various channels for reporting potential employee violations, which allow you to quickly check and respond to our company if necessary.
However, this does not affect your statutory right to contact the designated authorities, as described below.
24/7 hotline
Reports can be made by phone 24 hours a day, 7 days a week, by selecting the phone number from the available list, corresponding to the country or region in which the applicant is located. You must also have your organization code ready: 122203.
After selecting the number and entering the organization code, it is possible to submit a report in the form of a voice recording using the Voice Intake system. Only a written transcript of the report will be submitted to the Bureau of Investigation.
To listen to the answer or any additional questions from the band, please call the same number again.
Online reporting channel
It is possible to use the online communication platform SpeakUp to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured, and it allows for anonymous reporting.
Access to the online reporting channel is available via the following link:
SpeakUp
SPEAK-UP APP
You can also download the SpeakUp app “SpeakUp – Listen for a change” by People Intouch (for personal devices only) to access the secure reporting system. Through this app, you can submit a written report or leave a voice message — also anonymously.
You will need the organization code 122203. To view a message from the Investigation Office or respond to further questions, you must log in to the app again.
You can also scan the QR code to download the app:
Volkswagen Group spokespersons
Volkswagen Group Services Sp. z o.o. has appointed external lawyers to act as Ombudsmen. They advise on the whistleblower system or ensure that whistleblower reports are forwarded anonymously to the Bureau of Investigation if necessary.
If you want to contact the Ombudsman, you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/
The Bureau of Investigation can be contacted by e-mail: io@volkswagen.de.
Postal address and personal contact
Postal address:
Volkswagen AG
Central Bureau of Investigation
P.O. Box 1717
Berliner Ring 2
38440 Wolfsburg
Germany
Appointment:
Please make an appointment in advance by sending an email to: io@volkswagen.de.
Do you have questions or need a local contact person?
